WORKSHOP: Service to Sales by Dale Carnegie


Dale Carnegie Workshop
Included in Greater Irvine Chamber Membership

SUMMARY
You have the responsibility for recognizing selling opportunities in customer service situations. Your role is to skillfully guide the customer to additional purchases of services or merchandise. In this way, you make sure that the customer is satisfied, and you also build additional business for your organization.
 
CONTEXT

Customers today have high expectations when it comes to customer service. As a result, organizations devote tremendous resources to making sure that the customer is treated promptly and respectfully. These high service expectations put a lot of responsibility on those of you who deal with customers on a daily basis.
 
In this workshop, you examine the transition that occurs between meeting a customer’s initial expectations and guiding them to additional purchases. You practice ways of making the transition to sales smoothly and comfortably. You accomplish this through your ability to anticipate customer needs, honestly see their point of view, and recognize specific solutions that you can offer.
 
At the completion of this module, participants will be able to:
  • Anticipate customer needs
  • Guide customers to additional purchases
  • Identify selling opportunities
Registration closes Wednesday, May 17, at 3pm.

WORKSHOP: Service to Sales by Dale Ca...
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Date and Time

Thursday May 18, 2023
9:00 AM - 11:00 AM PDT

Thursday, May 18, 2023
9 AM - 11 AM

Location

Greater Irvine Chamber
36 Executive Park
Irvine, CA 92614

Fees/Admission

FREE for Greater Irvine Chamber Members 

Contact Information

Marcella Avilez
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