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DTSTART:20230518T160000Z
DTEND:20230518T180000Z
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SUMMARY:WORKSHOP: Service to Sales by Dale Carnegie
DESCRIPTION:Dale Carnegie Workshop\n\nIncluded in Greater Irvine Chamber Membership\n\n\nSUMMARY\n\nYou have the responsibility for recognizing selling opportunities in customer service situations. Your role is to skillfully guide the customer to additional purchases of services or merchandise. In this way\, you make sure that the customer is satisfied\, and you also build additional business for your organization.\n\n \n\nCONTEXT\n\nCustomers today have high expectations when it comes to customer service. As a result\, organizations devote tremendous resources to making sure that the customer is treated promptly and respectfully. These high service expectations put a lot of responsibility on those of you who deal with customers on a daily basis.\n\n \n\nIn this workshop\, you examine the transition that occurs between meeting a customer's initial expectations and guiding them to additional purchases. You practice ways of making the transition to sales smoothly and comfortably. You accomplish this through your ability to anticipate customer needs\, honestly see their point of view\, and recognize specific solutions that you can offer.\n\n \n\nAt the completion of this module\, participants will be able to:\n\n\n	Anticipate customer needs\n	Guide customers to additional purchases\n	Identify selling opportunities\n\n Registration closes Wednesday\, May 17\, at 3pm.
X-ALT-DESC;FMTTYPE=text/html:<div style="text-align: center\;"><br />\n<span style="font-size:20px\;"><strong>Dale Carnegie Workshop</strong></span><br />\n<span style="font-size:16px\;"><em>Included in Greater Irvine Chamber Membership</em></span></div>\n<br />\n<span style="font-size:16px\;"><strong>SUMMARY</strong><br />\nYou have the responsibility for recognizing selling opportunities in customer service situations. Your role is to skillfully guide the customer to additional purchases of services or merchandise. In this way\, you make sure that the customer is satisfied\, and you also build additional business for your organization.<br />\n<strong>&nbsp\;<br />\nCONTEXT</strong><br />\nCustomers today have high expectations when it comes to customer service. As a result\, organizations devote tremendous resources to making sure that the customer is treated promptly and respectfully. These high service expectations put a lot of responsibility on those of you who deal with customers on a daily basis.<br />\n&nbsp\;<br />\nIn this workshop\, you examine the transition that occurs between meeting a customer&rsquo\;s initial expectations and guiding them to additional purchases. You practice ways of making the transition to sales smoothly and comfortably. You accomplish this through your ability to anticipate customer needs\, honestly see their point of view\, and recognize specific solutions that you can offer.<br />\n&nbsp\;<br />\n<strong>At the completion of this module\, participants will be able to:</strong></span>\n\n<ul>\n	<li><span style="font-size:16px\;">Anticipate customer needs</span></li>\n	<li><span style="font-size:16px\;">Guide customers to additional purchases</span></li>\n	<li><span style="font-size:16px\;">Identify selling opportunities</span></li>\n</ul>\n<span style="font-size:16px\;"> <strong>Registration closes Wednesday\, May 17\, at 3pm.</strong></span>
LOCATION:Greater Irvine Chamber 36 Executive Park Irvine\, CA 92614
UID:e.856.21671
SEQUENCE:3
DTSTAMP:20260416T230336Z
URL:https://app.greaterirvinechamber.com/events/details/workshop-service-to-sales-by-dale-carnegie-21671
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